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Support Policies for Commercial Software:
Phone Support:
- 30 days complimentary support is provided from date of purchase.
Customers must register their software to be eligible for complimentary support.
- Additional support may be obtained through a support contract, or by purchasing per incident support.
Support incidents can be purchased for $29.95 per incident
for all products except DropChute Enterprise.
DropChute Enterprise has a per incident charge of $49.95. Please contact our sales team for more information.
- Automation consultation, script conversion, firewall configuration,
and issues outside the scope of Hilgraeve products are not considered incidents.
Email Support:
- Email support is
available during the 30 days complimentary support period following
purchase. Customers should complete an on-line form that contains the information our
support staff needs to solve any problems quickly.
- Eligible requests will receive a response within 2 business days.
Web Support:
Support Policies for Trial
Software
Trial software includes support for the duration of the trial period.
Support is limited to pre-sales questions only. Customers must register their
trial software to be eligible for free support.
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